Trust Health – Website Terms and Conditions of Use

1. Who We Are

Trust Health is a digital platform connecting individuals with trusted health professionals and evidence-informed content. We provide directories, digital profiles, a curated marketplace, and other tools to help users access information and services from verified health practitioners and content creators. We also allow practitioners to promote services and sell related products.

2. Use of the Website

You may only use the Trust Health website:

• For lawful purposes;
• In accordance with these Terms;
• If you are at least 18 years of age or have parental/guardian consent.

You must not:

• Misuse the site by knowingly introducing viruses or other harmful material;
• Attempt to gain unauthorised access to our systems or data;
• Copy, distribute, or modify any part of the site without written consent.

We reserve the right to suspend or terminate your access if you violate these Terms.

3. User Accounts and Practitioner Profiles

Practitioners, health creators, and vendors must create a user account and profile to be listed or sell via the platform. You agree to:

• Provide accurate and complete information;
• Maintain the confidentiality of your login credentials;
• Keep your information up to date.

We reserve the right to edit, approve, reject, or remove profiles or listings that do not align with our content or conduct standards.

4. Practitioner and Product Listings

Trust Health provides a platform to display practitioner profiles, educational content, and health-related products and services. We do not endorse or guarantee any specific practitioner, service, or product listed on the site.

Practitioners and vendors are solely responsible for:

• The accuracy of their listings;
• Compliance with relevant laws, codes of conduct, and advertising guidelines (including AHPRA where applicable);
• Ensuring any products or claims meet regulatory standards.

5. Disclaimers and No Medical Advice

The content on Trust Health is for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

• Always seek the guidance of a qualified healthcare provider with any questions you may have regarding a medical condition.
• Never disregard or delay seeking medical advice based on content you've read on this platform.
• We make no guarantees about the quality, accuracy, or reliability of content, products, or services provided by third parties.

6. Marketplace Terms

When you purchase a product or service via the Trust Health marketplace:

• You are entering into a transaction with the practitioner or vendor, not Trust Health;
• Pricing, shipping, returns, and warranties are governed by the vendor's own policies;
• Trust Health takes a service fee or commission on certain transactions to maintain the platform.

We do not warrant the performance, safety, or effectiveness of any product sold on the platform.

7. Content Standards and Reviews

You may post reviews or feedback on products and services, provided they are:

• Respectful and based on personal experience;
• Not defamatory, offensive, or misleading;
• Not promotional or spam.

We reserve the right to moderate or remove content at our discretion.

8. Privacy

Use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the site, you consent to such data handling.

9. Intellectual Property

All content on the Trust Health website—including text, graphics, logos, and software—is the property of Trust Health or its licensors and is protected by intellectual property laws.

You may not use our brand, content, or proprietary materials without written permission.

10. Third-Party Links and Services

The website may contain links to third-party websites or services. These are provided for convenience only, and we do not endorse or assume responsibility for their content or practices.

11. Limitation of Liability

To the extent permitted by law:

• We are not liable for any loss, injury, or damage arising from your use of the website or any content, services, or products obtained through it;
• We exclude all warranties or representations, express or implied, about the website's accuracy, reliability, or fitness for a particular purpose.

12. Changes to Terms

We may revise these Terms from time to time by updating this page. Continued use of the site after any change constitutes your acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising in relation to these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

If you have questions about these Terms or your use of the site, please contact: